Privacy Policy

Information note regarding the processing of personal data within https://all-nrg.com/

  1. Introduction
  2. What personal data do we collect and for what purpose?
  3. Disclosure of Your Personal Data
  4. How do we protect your personal data?
  5. Your rights and options
  6. Special information for parents
  7. How can you contact us

SC Greensun East Europe S.R.L. with its address in Bucharest, Splaiul Unirii 14, Sector 4, Bucharest (“all-nrg.com”, “our”, “us” or “we”) or its affiliates or subsidiaries with the way we collect, use and disclose Personal Data. This Privacy Notice is designed to help you understand our privacy practices, including what Personal Data we collect, why we collect it, for what purposes we use it and how we protect it, and your personal rights.

Introduction

all-nrg.com appreciates your interest in the company, its’ products and services by accessing our websites (https://all-nrg.com/) or associated communication channels, including but not limited to our social media pages and / or channels (collectively referred to as “all-nrg.com pages”). This privacy notice applies to Personal Data that we collect or process when you interact with the pages of all-nrg.com. You may interact with all-nrg.com through the all-nrg.com Pages, purchasing and using our products / services, through commercial communications, but also through our customer support department. These interactions can be performed by visitors, customers, business customers, suppliers and / or business partners.
all-nrg.com processes Personal Data outside of the all-nrg.com Pages, which will require a different privacy notice (for example, all-nrg.com research projects or other specific websites or portals) . In such cases, all-nrg.com will clearly specify that the privacy notice is different from this privacy notice.

Last but not least, your privacy is of real importance to us. You have shown us the trust you have in us by interacting with the pages of all-nrg.com and we appreciate your trust. This means that we are committed to protecting your privacy at all times.

What personal data do we collect and for what purpose?

When we use the term “Personal Data” in the Privacy Notice, we are referring to information about you that allows us to identify you, directly or in combination with other information that we may hold.

All-nrg.com account data

You may choose to create an online all-nrg.com Account to benefit from our services and / or to purchase online.

When you create an all-nrg.com Account, we collect the following personal data:

  1. name
  2. date of birth or age
  3. email address
  4. password
  5. country and preferred language determined from the extended URL on the all-nrg.com page you created your account
  6. mailing address
  7. phone number
  8. CNP / CUI (required for invoicing)
  9. if you have decided to create an All-nrg.com Account using your account on a social network, we can receive the details of your profile on the social network that you choose to reveal to us.

We use this Personal Data to create and maintain your all-nrg.com Account. You can use your all-nrg.com account for various services. When you use your all-nrg.com account for a service, we may add personal data to your all-nrg.com account. The following paragraphs give you information about the services you may use and what Personal Data we will add to your all-nrg.com Account when you use them.

Your all-nrg.com account is created exclusively at your request. Therefore, we consider that the processing of Account Data is necessary for the performance of the contract to which you are a party, being legitimate according to Article 6 (b) of Regulation (EC) 5419/16.

Procurement and registration data

You can buy all-nrg.com products and services from our online store.

When you purchase products / services and when you register your product, we collect the following Personal Data:

  1. shipping and billing address
  2. phone number
  3. invoice history, which contains a summary of the products / services purchased
  4. details of conversations you can have with customer support departments about questions about purchased products / services or issues related to online shopping
  5. details of the registered product / service, such as the name of the product / service, the product category to which it belongs, the number of the product model, the date of purchase, the proof of purchase.

We use this Personal Data to complete your purchase and / or register your product. If you sign in to your all-nrg.com Account, Purchase Data and Registration Data will be added to your all-nrg.com Account. If you purchase all-nrg.com products / services as a “visitor”, we will use your Purchasing and Registration Data to complete your purchase, but we will not add the information to your all-nrg.com Account.

The products are purchased and registered only at your request. We consider that the processing of your Procurement and Registration Data is necessary for the performance of the contract to which you are a party, being legitimate in accordance with Article 6 (b) of Regulation (EC) 5419/16.

Data on promotional communications

You can choose to subscribe to commercial and promotional communications.

If you subscribe to commercial and promotional communications, we will use your following Personal Data:

  1. email address (if you don’t have an account)
  2. your all-nrg.com Account data
  3. date of birth or age
  4. your interactions with all-nrg.com pages, emails you clicked and opened, and participation in events.

We use this Personal Data to send you promotional communications about all-nrg.com products, services, events and promotions based on your preferences and behavior.

Companies in the all-nrg.com group can contact you by sending you promotional communications via email, SMS or other digital channels, such as mobile applications and social platforms. In order to be able to customize your communications based on your behavior and preferences and thus provide you with the best personalized experience, we may analyze and combine all information associated with your account data and data related to your interactions with all-nrg.com. We also use this information to create audience segments that show what our products and / or services are of interest to users and to track the success of our marketing efforts.

all-nrg.com will give you the opportunity to withdraw your agreement to receive promotional communications at any time, using the unsubscribe link at the end of emails with commercial communications that you may receive from us.

We may also send you all-nrg.com press releases by e-mail (Journalistic Data by e-mail). When all-nrg.com sends out press releases, it will process your data such as name, contact details (such as email) and company information.

The processing of Personal Data for Promotional Communications is carried out based on your agreement, ie on a voluntary basis; this ground is legal under Article 6 (a) of Regulation (EC) 5419/16. When all-nrg.com processes your Personal Data on the basis of your agreement, you have the right to withdraw your consent at any time, without affecting the legal nature of the processing based on the agreement before withdrawing your consent.

Data associated with online opinions

You can choose to express your opinion, add comments, ask questions, make assessments and add reviews in online assessments (Online Opinions).

If you choose to take advantage of this opportunity, we will process the following Personal Data:

  • Cookie ID
  • your opinions / comments / questions / evaluation
  • your contact details, if you provide them to us (name, e-mail, telephone number).

all-nrg.com uses this Personal Data to obtain valuable information based on which to improve its Pages or the range of all-nrg.com products / services.

We consider that the processing of your Data associated with online opinions is based on a legitimate interest of all-nrg.com to improve its pages all-nrg.com and the range of products and services and is legal according to Article 6 (f) of Regulation (EC ) 5419/16.

 

Data associated with events

all-nrg.com may collect data for events, online seminars or fairs (“Events”) that you may attend or register for through the all-nrg.com Pages. You can register for the Event either through the pages of all-nrg.com or through the other organizing company.

When you sign up for an event, we will process the following information:

  1. name
  2. email
  3. mailing address
  4. the product / service of interest.
  5. phone number

By registering for an event, you agree to receive communications from all-nrg.com directly related to the event, such as the place and time of the event.

We consider that the processing of Event Data is necessary for the performance of the contract to which you are a party, being legitimate in accordance with Article 6 (b) of Regulation (EC) 5419/166.

Data associated with monitoring social networks

When you interact with or communicate on social media channels / pages / promotions and blogs (for example, when you click ‘like’ or ‘share’, when you post and share comments, and when you submit ratings and reviews), your data personnel are processed by a third party that provides all-nrg.com social network monitoring services. This means that the third party providing social network monitoring services will keep a copy of your public online interactions, to which the third party has granted us access.
The personal data we collect includes publicly available data that you have provided in the context of social platforms, data that we obtain from that social service provider through a third party that provides network monitoring services. socialization; these can be: name, birthday or age, home page, profile photo, time zone, postal address, country, interests and comments, and content you have posted / distributed.

We use this Personal Data to form an overview of how people think about us and our brands and to give us an idea of ​​relevant people with influence in the online environment and to solve problems and / or improve all-nrg.com products and services and / or to start a promotional discussion with you (based on questions / requests you have made to us or to our competitors).

We consider that the processing of data associated with the monitoring of social networks in the above context is based on a legitimate interest of all-nrg.com to act legally in accordance with Article 6 (f) of Regulation (EC) 5419/16.

Data associated with customer support interactions

You may interact with our Customer Support Centers.

When you contact customer support or contact one of all-nrg.com Customer Service Representatives by email, telephone, or in writing (e.g., answer card), we will use the following Personal Data:

  • your account details
  • your phone records and their history, your purchase history, the content of your questions or requests you have made.

We use this Personal Data to assist you as a consumer or customer (in connection with a product or service), to answer your questions, to respond to your requests and to provide you with the service. relevant to customers, such as repairing or repurchasing products / services. We also use this Personal Data to improve, remedy or personalize our products and services, to comply with compliance standards and to train employees in the Customer Support Department in training courses.

If we provide you with this service under an agreement, we consider that the processing of your personal data is necessary for the performance of the contract to which you are a party, being legitimate in accordance with Article 6 (b) of Regulation (EC) 5419/16.

In other cases, we consider that the processing of your Personal Data in the above context is based on a legitimate interest of all-nrg.com to act legally in accordance with Article 6 (f) of Regulation (EC) 5419/16.

Improving our products and services (Data associated with improvement)

If we use the Personal Data we collect from you when you have used all-nrg.com Products / Services and / or all-nrg.com Pages for analysis purposes, we are doing so to improve us. Products / Services and to provide you with a better user experience. We also do this to get an overview of our Products and / or Services that are of interest to certain audiences.

We believe that the processing of your Personal Data in the above context is based on a legitimate interest of all-nrg.com to improve the pages of all-nrg.com and the range of products and services and is legal in accordance with Article 6 (f ) of Regulation (EC) 5419/16.

Sensitive dates

By providing you with services, we may collect information that may reveal your racial or ethnic origin, physical or mental health, religious beliefs, or alleged crimes or criminal convictions. According to Article 9 of Regulation (EC) 5419/16, this information is considered “sensitive personal data”.

We only collect sensitive data if you have given your explicit consent, are required to do so or have intentionally made it public.

Disclosure of Your Personal Data

Affiliates and service providers

We may disclose your Personal Data:

  • to our affiliates or affiliates for the purposes described in this Privacy Notice
  • our third party service providers that provide services such as website hosting, data analysis, payment / billing processing, order fulfillment, information technology and related infrastructure provision, customer relations, email forwarding, CRM, management identity, event management, market information, audit, fraud detection and other services
  • third parties, to allow them to send you commercial communications, depending on your preferences, if you have chosen to share them
  • third party sponsors of sweepstakes, contests and similar promotions
  • your contacts associated with your social networking account, other users of the website, and the service provider associated with your social networking account, in connection with the social networking activity. By connecting your all-nrg.com account and the account on a social network, you authorize us to disclose information to the service provider associated with your social network account and understand that the use of the information we disclose is governed by the privacy policy of social service provider.
  • When you interact with all-nrg.com as a customer, supplier or business partner, all-nrg.com may disclose Personal Data available in reports and other materials provided by you and / or your company as a result. an engagement with another business partner and / or supplier.

Other uses and disclosures

We may use and disclose your Personal Data also if we deem it necessary or appropriate: (a) to comply with applicable law, which may involve laws outside your country of residence, to respond to requests from law enforcement authorities; state and governmental authorities, including authorities outside your country of residence, to cooperate with law enforcement or other legal reasons; (b) to implement its own terms and conditions; and (c) to protect our rights, privacy, security or property, and those of our affiliates or affiliates, yours or others.

In addition, we may use, disclose or transfer information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or any other total or partial alienation of our operations, assets or capital (including in connection with any proceedings bankruptcy or similar).

Services provided by third parties

We may use and disclose your Personal Data also if we deem it necessary or appropriate: (a) to comply with applicable law, which may involve laws outside your country of residence, to respond to requests from law enforcement authorities; state and governmental authorities, including authorities outside your country of residence, to cooperate with law enforcement or other legal reasons; (b) to implement its own terms and conditions; and (c) to protect our rights, privacy, security or property, and those of our affiliates or affiliates, yours or others.

In addition, we may use, disclose or transfer information to a third party in the event of a reorganization, merger, sale, joint venture, assignment, transfer or any other total or partial alienation of our operations, assets or capital (including in connection with any proceedings bankruptcy or similar).

Services provided by third parties
This Privacy Notice does not address and we are not responsible for the privacy, information or other practices of third parties, including third parties who manage any website or service to which the all-nrg.com Pages refer. The inclusion of a link on the pages of all-nrg.com does not mean that we, our affiliates or affiliates, authorize the site or service to which you link.

In addition, we are not responsible for the collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other application developer, application provider, social media provider, operating system provider, wireless service provider or device manufacturer, including with respect to Personal Data that you disclose to other organizations through or in connection with the All-nrg.com Pages. These organizations may have their own notifications, statements or privacy policies. We strongly encourage you to read them in order to understand how your Personal Data may be processed by those organizations.

By connecting your all-nrg.com account to an account on a social network, you authorize us to disclose information to your account provider on the social network, and you understand that the use of the information we disclose will be governed by the network provider’s privacy policy. socializing. Your personal data may be disclosed to friends associated with your social network account, other users of the website, and your social network account provider in connection with your social media sharing activities. all-nrg.com has the obligation to respect the practices or privacy policies of these third parties, as well as its own Internal Rules on social networks.

Third-party cookies or other tracking technologies

We use cookies or similar technologies when you use and interact with All-nrg.com Pages – when you visit our websites, when you receive emails from us, when you use our mobile applications and / or connected devices. In most cases, we will not be able to identify you directly from the information we collect using these technologies.

The data collected are used to:

  • ensure the proper operation of the digital channel
  • analyze the use of the digital channel so that we can measure and improve the performance of our digital channels
  • Connect to social networks and read reviews
  • contribute to a better personalization of advertising according to your interests, both within the digital channels all-nrg.com and outside them;

You can delete cookies if you wish; Although some cookies are required to view and browse our website and applications, most features will still be accessible without cookies. For more information about the use of cookies or other similar technologies and our choices regarding cookies, please read the Cookie Notification.

How do we protect your personal data?

How do we ensure the security of your personal data?

We strive to use reasonable organizational, technical and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately, according to the “How to contact us?” Section. From lower.

How long will the personal data be kept?

We will retain your Personal Data for as long as necessary or permitted for the purposes for which it was collected. The criteria we use to determine the retention period include: (i) the length of time we have been in a relationship with you for your participation on all-nrg.com; (ii) the existence of a legal obligation that we must comply with; or (iii) whether retention is indicated in light of our legal position (such as on applicable statutes of limitations, regulatory investigations or litigation).

Jurisdiction and cross-border transfer

Your personal data may be stored and processed in any country in which we have units or in which we employ service providers, and by using the pages of all-nrg.com you consent to the transfer of information to countries outside your country of residence, which may have data protection laws different from those in your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security agencies in those countries may have the right to access your Personal Data.

Your rights and options

If you wish to submit a request to access, correct, delete, limit or refuse the processing of Personal Data that you have previously provided to us or if you wish to submit a request to receive an electronic copy of your Personal Data for to send them to another company (insofar as this data portability right is granted to you according to the applicable law), you can contact us at dpo @ https: //all-nrg.com/. We will respond to your request in accordance with applicable law.

In your request, clearly specify which Personal Data you wish to change, if you would like your Personal Data to be removed from our database or if you wish to inform us of any limitations you may wish to apply to the way we use it. Your personal data. For protection, we may only process requests for Personal Data associated with your account, email address, or other account information, which you use to send us requests, and we may need to verify your identity beforehand. to comply with your request.

You may also opt out of receiving electronic communications from all-nrg.com. If you no longer wish to receive commercial emails from now on, you may unsubscribe by clicking the unsubscribe button at the end of any promotional email we receive from you.
Please note that we may need to retain certain information for record keeping purposes and / or to complete transactions initiated prior to requesting a change or deletion (for example, when making a purchase or signing up for a promotion, you may not be able to change or delete the Personal Data provided before completing that purchase or promotion). There may also be residual information that will remain in our databases, as well as other records that will not be deleted.

We will try to process your request (s) as soon as possible. Please note that if you opt out of receiving commercial emails from us, we may send you some important administrative messages that you cannot opt ​​out of.

If you use your options and rights (or some of them), you may not be able to use all or part of certain All-nrg.com Services.

Special information for parents

The pages of all-nrg.com are not intended for children, as established by applicable law, and we do not knowingly collect personal data from children. However, the all-nrg.com policy provides for compliance with the law when it requires the permission of the parent or legal guardian before collecting, using or disclosing personal data of children. We are committed to protecting children’s privacy needs and strongly encourage parents and legal guardians to actively participate in their children’s online activities and interests.

If a parent or legal guardian finds out that their own child has provided us with their personal data without the consent of the parent or legal guardian, contact us at dpo@https://all-nrg.com/. If we find out that a child has provided us with Personal Data, we will delete that data from our files.

How can you contact us

If you have any questions about this Privacy Notice or how all-nrg.com uses your Personal Data, please contact our data protection officer at dpo @ https://all-nrg.com/ . Alternatively, you have the right to lodge a complaint with a competent supervisory authority in the country or region in which you are located.